General Terms & Conditions

Version 13-MC-EN. Last updated 28 July, 2025.

These terms govern your use of the online and mobile gaming services provided by Green Feather Online Limited (“we”, “us”, “the company”). By using our site, you agree to be bound by these terms.

1. Introduction

By registering or using this site, you accept these terms. We may modify these terms, and you’ll be notified. Any discrepancies in language versions will be resolved with the English version.

2. Eligibility

Only players from specific countries can register. Registration is restricted to those 18 years or older (21 in Estonia). Employees and their families are excluded.

3. Your Responsibilities

You confirm you are of legal age, understand the risks of gambling, and are responsible for any losses. All funds must come from legal sources, and you must comply with applicable laws.

4. User Accounts

Registering requires accurate, true information. Only one account is allowed per person. Any additional accounts may be canceled.

5. Verification

We may request identification documents, including proof of age, address, and payment methods. Failure to comply may result in account suspension.

6. User Funds

You will choose your account’s currency. We do not offer interest on balances, and deposits must come from personal accounts.

7. Deposits and Withdrawals

We accept payments via credit cards, e-wallets, and bank transfers. All transactions are subject to processing time, and fees may apply. We do not accept third-party deposits.

8. Refunds

Wagered funds are non-refundable unless specified in exceptional circumstances. Refund requests must be made within five business days.

9. Withdrawal Requests

Withdrawals may be limited to EUR 100,000 daily. We may apply administrative fees on withdrawals from unplayed funds. Payouts may be subject to verification.

10. Bonuses and Promotions

Bonuses are subject to wagering requirements. We reserve the right to change or cancel promotions at our discretion. Unused bonuses may expire.

11. Complementary Points

Points are accumulated and converted based on activity, with a cap of 100,000 points per month. Unused points may expire after 90 days.

12. Inactive Accounts

Accounts are considered inactive after 12 months. An inactivity fee of EUR 5 will apply after 30 days of inactivity.

13. Account Closure by You

You may close your account at any time. All outstanding balances will be paid out if conditions are met.

14. Account Closure by Us

We reserve the right to close accounts based on suspicious activity.

15. Responsible Gaming

We promote responsible gambling, allowing players to set limits or self-exclude. Players must adhere to responsible gaming policies.

16. Personal Information

We collect and process personal data to provide services and comply with legal obligations. Your data may be transferred to other jurisdictions.

17. Customer Support

Contact support via Live Chat or the provided contact details.

18. Complaints and Disputes

Disputes can be escalated to the complaints team and, if unresolved, referred to eCOGRA or the MGA.

19. Prohibited Activity

Activities like opening multiple accounts, using third-party funds, or exploiting bonus systems are prohibited.

20. Misuse of the Site

The site must be used lawfully. Illegal activities, fraud, or harassment will not be tolerated.

21. Anti-Money Laundering

We comply with AML regulations and may report suspicious transactions to authorities.

22. IT Failures

We are not liable for technical issues, delays, or errors that affect game play.

23. Exceptional Circumstances

Errors in betting, bonuses, or payouts may be corrected, including voiding bets or refunds.

24. Chat Rooms

Use of chat rooms is subject to policies. Abusive behavior will result in penalties.

25. Intellectual Property

All site content is for personal use. Unauthorized copying or distribution is prohibited.

26. Applicable Law and Jurisdiction

These terms are governed by Maltese law. Disputes are subject to Malta’s jurisdiction.

27. General

We limit our liability to the lesser of the amount wagered or transferred in the account. You indemnify us for any legal issues caused by your actions.

Summary of Main Changes

• Version 13.0 (July 2025): Increased withdrawal limits
• Version 12.0 (March 2024): New wallet structure
• Version 11.0 (Sept 2022): Added “Personal Information” section