Privacy Policy

This Privacy Policy outlines how Green Feather Online Limited (“GFO”, “we”, “our”, or “us”) collects, processes, and discloses personal data regarding individuals (“User(s)” or “you”) who:

  • Access, use, or interact with the Galactic Wins website (Galactic Wins) at https://www.galacticwins.com, or any related webpage, email, text message, or online ad under our control;
  • Register an account to play Galactic Wins games (“Players”; collectively with the site – the “Services”).

This Privacy Policy explains the following key points:

  • Data Collection
  • Data Uses
  • Data Location
  • Data Retention
  • Data Sharing
  • Cookies and Tracking Technologies
  • Communications
  • Data Security
  • Data Subject Rights
  • Data Controller/Processor
  • Contact and Additional Information

Your privacy is important to us, and we are committed to transparent and responsible data processing practices. Please read this Privacy Policy carefully to understand how your personal data will be handled. You are not obligated to provide any personal data, and you can choose not to share it with us. However, should you choose to use our services, we will process necessary personal data to offer you the best user experience and comply with applicable regulations.

Data Collection

We collect various categories of data, classified as “Personal Data” when it is identifiable or related to an individual:

  • Automatically Collected Data: Technical details such as IP addresses, operating systems, geo-location, browsing history, and device identifiers, along with non-personally identifiable data such as screen resolutions, ISPs, and usage patterns.
  • Players’ Data: When registering, we gather personal details such as name, contact information, date of birth, and gender. We also collect transaction data, communications, self-exclusion requests, and identification documents.
  • Contact Data: When you reach out for support or inquiries, we may collect your name, email address, and other details necessary for assisting you.
  • Third-Party Data: We may receive your data from third-party services you use in conjunction with our platform. Be aware that third-party terms apply to these services.

Data Uses

We use your data for various legitimate purposes, including but not limited to:

  • Operating and providing the Services
  • Verifying user identities and ensuring eligibility
  • Processing transactions and player activities
  • Providing customer support and assistance
  • Improving our Services based on user feedback and preferences
  • Contacting users with service updates, promotions, and offers
  • Enhancing data security and preventing fraud
  • Complying with legal and regulatory obligations

Data Location

We store and process personal data in various locations, including the United Kingdom, and may transfer data to other jurisdictions as necessary to provide our Services or comply with legal requirements. We ensure that data protection standards are upheld in all locations, regardless of local laws.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. The duration is determined based on the nature of the data, the associated risks, and applicable legal obligations. Players’ data may be retained for a minimum of five years after account termination to comply with gambling regulations.

Data Sharing

We may share your data with third parties in the following circumstances:

  • Legal Compliance: In response to legal requirements such as subpoenas, search warrants, or court orders.
  • Service Providers: To support functions like payment processing, IT services, security, and marketing.
  • Protecting Rights and Safety: In cases where sharing data helps protect our rights, property, or the safety of users.
  • Change of Control: In the event of a merger, acquisition, or asset sale, your data may be shared as necessary.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve the functionality and security of our Services, analyze usage patterns, and personalize user experiences. You can manage cookie settings via your browser, but be aware that certain functionalities may be restricted if cookies are disabled.

Communications

We may contact you with important updates about our Services. Additionally, we may send promotional messages about new features, events, or opportunities. You can opt out of promotional communications at any time by updating your preferences.

Data Security

We use industry-standard security measures to protect your data, including encryption, firewalls, and secure servers. However, please note that no system is 100% secure, and we cannot guarantee absolute protection.

Data Subject Rights

You have the right to request access, correction, or deletion of your personal data, subject to applicable laws. For requests related to your privacy rights, please contact us at privacy@greenfeathergaming.com.

Data Controller/Processor

GFO acts as the data controller for the personal data we collect. Our Service Providers act as data processors on our behalf. In certain cases, Service Providers may also act as co-controllers of data.

Contact Information

If you have any questions or concerns regarding our Privacy Policy or how we handle your personal data, please contact us at privacy@greenfeathergaming.com.

Updates to this Privacy Policy

We may update this Privacy Policy periodically. The updated policy will be effective upon posting on our website. If significant changes are made, we will notify you in advance.